Refund Policy

Each chandelier is handmade to order, crafted specifically for each client. Because of the custom nature of these pieces, all sales are final once production has begun.

Cancellations
  • Orders may be cancelled within 24 hours of purchase.
  • After 24 hours, production begins and materials are ordered; therefore cancellations are no longer accepted.
Returns & Refunds
  • Returns and refunds are not accepted for made-to-order items.
  • Natural variations in porcelain flowers, finishes, and handmade details are normal and expected and are not considered defects.
  • Each chandelier is unique; no two pieces will be exactly identical.
Damaged Items
  • If your chandelier arrives damaged, please contact me within 48 hours of delivery with clear photos of:
  • The damaged area
  • The packaging
  • I will gladly offer a repair, replacement part, or partial refund, depending on the situation.
Important Notes
  • Please review all photos, dimensions, and descriptions carefully before purchasing.
  • By placing an order, you acknowledge and accept the handmade and custom nature of this product.